ADA Policies

Accessible Ticketing
Accessible seating is available for our guests with disabilities. Tickets can be purchased online, over the phone by calling 877-482-8496, or in person at the box office. Those wishing to purchase accessible seats are allowed to have up to three companions sitting with them (based on availability). The Berglund Center strongly encourages those needing to purchase tickets in accessible seating areas to do so as far in advance as possible. All accessible seating will be allocated on a first-come, first-served basis. Every effort will be made on the day of an event to accommodate those needing accessible seats but are holding a ticket for a conventional seat but all such exchanges are based on availability.

Accessible Locations

Accessible Seating
Coliseum accessible seating locations:
  • Behind Boxes 1, 3, 7,and 9
  • In front of Gates 2 and 11
There is no accessible seating on the floor.

Berglund Performing Arts Theatre accessible seating locations:
  • Orchestra Level, Row R
Accessible Entries
Construction on the plaza has been completed. We will now resume use of our regular ADA parking and entrances:
  • Accessible parking location: Lot B
  • Accessible Coliseum entrance: Gate 2
  • Accessible Berglund Performing Arts Theatre entrance: Front entrance
  • Accessible SEC entrance: Front entrance
Assisted Listening Devices
The Phonic Ear Assisted Listening Device System (ALD) is available for use by guests of the Berglund Center and is functional in the Coliseum and the Performing Arts Theatre. This service is provided for guests to enhance the quality of their listening and entertainment experience.

Guests requesting the use of an Assisted Listening Device for an upcoming event should contact the Event Services Department or call the Ticket Office at 540-853-LIVE (5483). Guests should be prepared to provide a driver’s license or credit card to be held until the event’s end. Guests requiring a signer/interpreter must submit their request no later than 2 weeks prior to event date.

There is a limited supply of wheelchairs available. Patrons in need of a wheelchair should contact the Civic Center as far in advance as possible. Every effort will be made to accommodate requests but the wheelchairs are allocated on a first-come, first served basis.

An interpreter may be reserved for events. Please contact the Berglund Center office at 540-853-2241 at least 5 business days in advance.

Service Animals
The Berglund Center allows for the use of service animals by individuals with disabilities. “Service animal” is defined as a dog (or, subject to certain limitations, a miniature horse) that has been trained to do work or perform tasks for the benefit of an individual with a disability. The patron is responsible for the care and control of the animal. Service animals must be on a harness, leash or other tether. A ticket is not required for a service animal. If the service animal becomes unruly or is not properly housebroken, the handler may be asked to remove it from the premises and participate in the event without its use.